Frequently asked questions.
Everything about booking, payment, luggage, terminals and flight monitoring.
Do you service both domestic and international terminals?+
Yes — we cover T1 International and T2/T3 Domestic at Sydney Airport for both drop-offs and pickups.
Is this a private transfer?+
Yes. Every Airporter booking is private. There are no shared stops or other passengers.
How far in advance should I book?+
We recommend at least 24 hours notice. Peak holiday and early morning slots fill earlier — book sooner if you can.
Do you offer return airport pickups?+
Yes. You can book a one-way or return at the quote stage.
Do you monitor flights?+
For return pickups we monitor your inbound flight and adjust pickup automatically if it's delayed or early.
How much luggage can I bring?+
We carry up to 4 passengers in a comfortable SUV, depending on luggage requirements. Note any large items (golf clubs, prams, surfboards) on the quote so we can confirm fit.
Can I book for someone else?+
Yes — list their pickup details and contact number on the quote form.
Do you offer child seats?+
Child seats are available on request. Note your requirement on the quote form and we'll include it in the confirmation.
How do I pay?+
After you accept your fixed quote, a small deposit confirms the booking. Balance is settled before or on the day of travel through a secure payment provider.
What areas do you cover?+
Sydney's Upper North Shore, Lower/Mid North Shore and the full Northern Beaches peninsula. See our Service Areas page for the suburb list.
What happens if my flight is delayed?+
Return pickups adjust automatically. For departures, contact us as early as possible and we'll do our best to re-time the pickup.
Do you operate early mornings?+
Yes. Pre-dawn pickups for early flights are a regular part of our schedule.
Is the quote fixed?+
Yes. The quote is the total price you pay. It doesn't change with traffic, weather or surge.
Do you accept cash?+
Bookings are confirmed and settled through our secure online payment provider, not cash.
Still have a question?
Send a quote request or get in touch — we reply quickly.